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Customer Feedback
Thank you for taking time to give us your valuable feedback.

Please fill up your particulars accurately so that you can be one of our lucky winners to win yourself a special Fisher corporate gift; a token of appreciation from us.

As our valued customer, please let us know how we have served you and what we can do to enhance our service to you. Once again, we thank you for your valuable input.

Enquiries/Quotation
Do you have any difficulties in getting assistance on quotations from our customer service representatives?
 
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If Yes, could you please give us some details:
   
How prompt are your calls answered?
Excellent (within 1 ring)
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Do you know which customer service representative handles your account?
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How well have our customer service representative responded to your enquiries?
Helpfulness :
Very helpful
Normal
Not helpful
Courtesy :
Very polite
Normal
Poor
Knowledge :
Very informative
Normal
Poor
Quotations responded within :
1-2 days
3-4 days
1 week or more
       
Sales Personnel
Do you know the sales person who is serving your account?
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How often do our sales personnel visit you?
 
Regularly (Fortnightly)
Sometimes (once a month)
Rarely (once in three months)
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How well have our sales personnel responded to your enquiries?
  Helpfulness :
Very helpful
Normal
Not helpful
  Courtesy :
Very polite
Normal
Poor
  Knowledge :
Very informative
Normal
Poor
  Quotations responded within :
1-2 days
3-4 days
1 week or more
       
Are our sales personnel helpful in problems which you had encountered?
 
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If No, could you please give us some details:
       
Purchase Orders
Are your purchase orders acknowledged within 48 hours?
 
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What is our delivery performance on your purchase orders?
 
Excellent (Always on time)
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If Poor, could you please give us some details:
       
How was your enquiry on delivery status responded?
 
Excellent (Immediate response)
Average (Within 2-3 days)
Poor (More than days)
   
Delivery
Was our delivery personnel courteous and helpful?
 
Yes
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After Sales Service
How prompt is our responses for after sales service?
 
Excellent (Always on time)
Average (Slightly late)
Poor (More than days)
   
How prompt is a representative sent to install/commission your new equipment?
 
Excellent (1-2 days)
Average (3-4 days)
Poor (More than days)
   
Other Comments/Suggestions?
 
       
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